Frequently asked questions about Renewals

If you pay by monthly direct debit we will automatically renew your car, home and van policy. This information is also available on your renewal notice. Upon renewing online you may pay in one of two ways; pay the full amount up front, or you may pay by logging into your MyAXA account.

If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone. Please have your policy number available.

If you would like to pay your renewal premium in full, you can do this online. Please click here and select "Pay renewal in full".

If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone. Please have your policy number available.

Your cover is listed on your policy schedule and statement of fact. You can access these documents in your MyAXA account. You may also find additional information on how to renew your policy online here.

If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.

To review cover on your van insurance policy please contact us on 02890 020104 or visit one of our branches.

Cooling off cancellation (new business cancellation)

If you change your mind after you take out a car, home or van insurance policy with AXA, you can cancel this policy within 14 days. This is called the “cooling off” period.

For more information please see your relevant policy booklets.

Mid-term cancellations

If you wish to cancel your policy mid- term please return your certificate of insurance with a written request to:

Alternatively you may also return your certificate to your local branch.

Renewal cancellations

If your policy renewal is due and you do not wish to continue with your cover please contact our Customer Service Centre on 02890 020104.