Van insurance - FAQs

• What is no claims discount protection?

  No claims discount protection is an optional extra you can choose on your car or van insurance for an extra cost.

  It means you can rest easy knowing you can make one claim on your insurance policy without it affecting your no claims discount.

  You must have earned a maximum no claims discount to add this cover and it can only be added at the start of a new policy, or when you are renewing your current AXA policy.

  Terms and conditions apply.

  Visit our Car Insurance or Van Insurance pages for more information.

• What is Third Party, Fire and Theft cover on Van Insurance?

  Third party, Fire and Theft is a level of cover you can choose on your Van Insurance.

  With Third Party, Fire and Theft, we cover you against damage caused to your van by fire, theft or attempted theft. It includes your legal liability to others; up to £5 million for property damage and unlimited liability cover for injury to others.

  Third Party Fire and Theft doesn't cover accidental damage caused to your vehicle.

  You’ll find more information about Third Party, Fire and Theft cover in your policy booklet.

• What is a multiproduct discount?

  We offer a discount on your car insurance if you, or anyone living at your address, has an AXA direct policy.

  We offer a discount on your home insurance if you have an existing car policy with AXA directly.

  Please note: All discounts are subject to the minimum premium.

• How can I get a van insurance quote?

  You can get a van insurance quote online, contact our dedicated van team on 02890 020104 or drop into your local branch.

• Why does my no claims discount show my policy as live?

  If your no claims discount is showing as 'Live', this means your policy was active when it was issued.

  If you have since cancelled your policy you can request a new one through the document request form. If you'd prefer you can contact on 03458 28 28 22, or call into your local branch and we'll be happy to help.

• Do I need a Green Card?

  Car Insurance

  With effect from the 2nd of August 2021, the European Commission have now agreed that Green Cards are no longer required for any motor vehicles registered in Northern Ireland when being driven in the Republic of Ireland or any part of the European Economic Area.

  We are currently working on updating MyAXA to remove the GreenCard from your list of documents, so you may still see the option to download a Green Card on your MyAXA account.

  Van Insurance

  With effect from the 2nd of August 2021, the European Commission have now agreed that Green Cards are no longer required for any motor vehicles registered in Northern Ireland when being driven in the Republic of Ireland or any part of the European Economic Area.

  Please note: there is no requirement for you to have a Green Card with you when travelling.

• I've just bought a new policy, can I cancel it?

  If you've just bought a policy with us, you can cancel your policy within the first 14 days and we'll give you a full refund, provided that no claims have been made during this period.

  You’ll find more information around policy cancellations in your policy booklet.

• What is an excess?

  An excess is the first part of a claim that you will have to pay.

  For example, if you have an excess of £100 and make a claim worth £1,000, we will pay £900 of the claim settlement amount and you'll be asked to pay the £100 excess amount.

  Your excess amount is noted on your policy schedule.

  Car and Home Insurance customers can view their policy schedule in their MyAXA account.

  To register for MyAXA you'll need your policy number, date of birth and email address.