Van insurance - Documents

• I haven't received my certificate for my Van Insurance?

  Once we've received any outstanding documents, such as; your proof of no claims discount or driving licence, we'll send your certificate of insurance by post.

  If you don't have any outstanding documentation and still haven't received your certificate, you can get a copy posted to by completing the document request form.

  For further help or assistance call us on 02890 020104 or drop into your local branch where one of the team will be happy to help.

• If I buy a Van policy online when will I receive my documents?

  If you buy your Van Insurance policy online your documents will be available to download straight away.

  If there are any outstanding items, such as, proof of no claims discount, or driving licence we'll send out your annual certificate once we've received them.

  If you have any queries regarding your documentation, give us a call on 02890 020104 or drop into your local branch.

• Can I get my proof of no claims discount sent by email?

  Unfortunately not. Your proof of no claims discount is included in your renewal pack. We can also send you a copy by post by completing the document request form.

  Alternatively, you can contact call us on 03458 28 28 22 or drop into your local branch and the team will be happy to help.

• Where should I send documents relating to my claim?

  The easiest way to send us your documents is to take a photo of each, unless the orginal document is requested, and upload them through your MyAXA account.

  To register for MyAXA you'll need your policy number, email address and date of birth.

  Alternatively, you can send them as attachments by email to claims@axa.ie. Please include your claim number in the subject line of the email followed by "i" (e.g. 123456789i).

  You can also drop them into your local branch, or post them to:

  AXA Insurance dac,
  The Ewart Building,
  3 Bedford Square,
  Belfast,
  BT2 7EP

• How can I get a letter of named driving experience?

  You can request a copy of your named driving experience by completing the document request form.

  You will need the following:

  • Policy number
  • Full name of the policy holder
  • Email address associated with the account

  The named driving experience letter will be sent by post to the policy holders address.

  Alternatively you can give us a call on 02890 020104 or drop into your local branch and one of the team will be happy to help.

• Where should I send my documents once I have purchased my van policy?

  You can upload your documents for your Van Insurance online. All you need is your policy number and images of your outstanding documents.

  You can also:

  • Send them by email to axadocuments@axa.ie

  • Drop them into your local branch

  • Send them by post to:

    AXA Direct,
    Derry Contact Centre,
    Springtown Business Park,
    Derry,
    BT48 0GY
    

• I've sent in my documents for my Van insurance, when will i hear back?

  We usually process documentation within 2 days of receiving them. If it's been more than 5 days and your documents haven't arrived in the post, please get in touch with one of the team on 03458 28 28 22.