Call us on 02890 020104   MyAXA
  • Policy changes and renewals

    Cancelling or suspending your policy

    To cancel or suspend your policy you will need to send us your request in writing along with your current certificate of insurance to:

    The Internet Team

    AXA Insurance,

    Springtown Business Park,

    Derry,

    Co. Londonderry

    BT48 0GY

    Making changes to your policy

      0345 828 2822

    Change your policy online

    Talk to someone in your local branch.

    Renewals

    You can renew your car or home insurance policy through your My AXA account.

      0345 828 2822

    Renew your policy online

    Talk to someone in your local branch.

  • Documentation

    Forwarding documents to AXA

    You can email scanned copies of your documents to axaniadmin@axa.ie.

    In some cases we will ask for the original versions of some documents. These need to be forwarded to us by post:

    The Internet Team

    AXA Insurance dac,

    Springtown Business Park,

    Derry,

    Co. Londonderry

    BT48 0GY

    Alternatively, you can drop them in to your local branch.

    Requesting documents from AXA

    If you require any policy documents from AXA, such as proof of bonus of proof of named driver experience:

    You can request documents from us by emailing axaniadmin@axa.ie. Be sure to include your policy number, name, address and registration number (if applicable).

      0345 828 2822

    Talk to someone in your local branch.

  • Payments

    Renewal payments

    You can renew your car or home insurance policy through your My AXA account.

      0345 828 2822

    Renew your policy online

    Talk to someone in your local branch.

    New policy payments

      0345 828 2822

    Pay online

    Pay in your local branch.

    We also accept payments by cheque, postal orders or bank drafts made payable to AXA Insurance. Please write your policy number on the back of your cheque, order or draft and sent it to:

    The Internet Team

    AXA Insurance,

    Springtown Business Park,

    Derry,

    Co. Londonderry

    BT48 0GY

    Monthly payment or outstanding balance on your policy

      0345 828 2822

    Pay online

    Pay in your local branch.

    To set up a direct debit

      0345 828 2822

    Pay in your local branch.

  • Claims and emergencies

    New claims

      0345 828 2822

    Report a claim online

    Talk to someone in your local branch

    Existing claims

    Please call your dedicated claim handler, their phone number is noted on the "Next Step" letter posted to you after the claim was registered. Alternatively, you can call us on 02890 020104.

    Talk to someone in your local branch

    AXA SOS line - emergency home assistance

      0345 399 5335 (Open 24/7)

    Roadside Assistance & Car and Key Rescue

      0345 828 2823 or 00353 1 8583200 (if calling from outside the UK).

    Windscreen claims

     0345 828 2822 or 0044 345 828 2823

  • Complaints

    Customer care department

      1890 211 850

    axacustomercare@axa.ie

    AXA Insurance,

    Customer Care Department,

    Freepost BEL 2531,

    Belfast,

    BT1 1BR

    Financial Ombudsman

    If you are unhappy with the way we have dealt with your complaint, you may be able to refer to the Financial Ombudsman.

      0800 023 4 567 or 0300 123 9 123

    complaint.info@financial-ombudsman.org.uk

    http://www.financial-ombudsman.org.uk/

    The Financial Ombudsman Service,

    Exchange Tower,

    London,

    E14 9SR

  • Quotes

    Car insurance

      02890 020104

    Get a car insurance quote online

    Talk to someone in your local branch.

    Home insurance

      02890 020104

    Get a home insurance quote online

    Talk to someone in your local branch.

    Van insurance

      02890 020104

    Get a van insurance quote online

    Talk to someone in your local branch.

  • Contact us from abroad

    0044 345 828 2823

  • Press and media enquiries

    Please note this email address is strictly for journalist queries only.

    media@axa.ie

Get in touch