Policy changes & renewals

Cancelling or suspending your policy

To cancel or suspend your policy you will need to send us your request in writing along with your current certificate of insurance to:

The Internet Team

AXA Insurance,

Springtown Business Park,

Derry,

Co. Londonderry

BT48 0GY

Making changes to your policy

  0345 828 2822

Change your policy online

Talk to someone in your local branch

Renewals

You can renew your car or home insurance policy through your My AXA account.

  0345 828 2822

Renew your policy online

Talk to someone in your local branch

Documentation

Forwarding documents to AXA

You can email scanned copies of your documents to axaniadmin@axa.ie.

In some cases we will ask for the original versions of some documents. These need to be forwarded to us by post:

The Internet Team

AXA Insurance dac,

Springtown Business Park,

Derry,

Co. Londonderry

BT48 0GY

Alternatively, you can drop them in to your local branch.

Requesting documents from AXA

If you require any policy documents from AXA, such as proof of bonus of proof of named driver experience:

You can request documents from us by emailing axaniadmin@axa.ie. Be sure to include your policy number, name, address and registration number (if applicable).

  0345 828 2822

Talk to someone in your local branch

Payments

Renewal payments

You can renew your car or home insurance policy through your My AXA account.

  0345 828 2822

Renew your policy online

Talk to someone in your local branch

New policy payments

  0345 828 2822

Pay online

Pay in your local branch

We also accept payments by cheque, postal orders or bank drafts made payable to AXA Insurance. Please write your policy number on the back of your cheque, order or draft and sent it to:

The Internet Team

AXA Insurance,

Springtown Business Park,

Derry,

Co. Londonderry

BT48 0GY

Monthly payment or outstanding balance on your policy

  0345 828 2822

Pay online

Pay in your local branch

To set up a direct debit

  0345 828 2822

Pay in your local branch

Claims and emergencies

New claims

  0345 828 2822

Report a claim online

Talk to someone in your local branch

Existing claims

Please call your dedicated claim handler, their phone number is noted on the "Next Step" letter posted to you after the claim was registered. Alternatively, you can call us on 02890 020104.

Talk to someone in your local branch

AXA SOS line - emergency home assistance

  0345 399 5335 (Open 24/7)

Roadside Assistance & Car and Key Rescue

  0345 828 2823 or 00353 1 8583200 (if calling from outside the UK)

Windscreen claims

 0345 828 2822 or 0044 345 828 2823

Complaints

Customer care department

  1890 211 850

axacustomercare@axa.ie

AXA Insurance,

Customer Care Department,

Freepost BEL 2531,

Belfast,

BT1 1BR

Financial Ombudsman

If you are unhappy with the way we have dealt with your complaint, you may be able to refer to the Financial Ombudsman.

  0800 023 4 567 or 0300 123 9 123

complaint.info@financial-ombudsman.org.uk

http://www.financial-ombudsman.org.uk/

The Financial Ombudsman Service,

Exchange Tower,

London,

E14 9SR

Quotes

Car insurance

  02890 020104

Get a car insurance quote online

Talk to someone in your local branch

Home insurance

  02890 020104

Get a home insurance quote online

Talk to someone in your local branch

Van insurance

  02890 020104

Get a van insurance quote online

Talk to someone in your local branch

Contact AXA from abroad

0044 345 828 2823

Press and media enquiries

Please note this email address is strictly for journalist queries only.

media@axa.ie

Get in touch