You can get in touch with AXA online, over the phone or in a branch. Please select one of the topics below to find contact details for the option that works best for you.
To cancel or suspend your policy you will need to send us your request in writing along with your current certificate of insurance to:
The Internet Team
AXA Insurance,
Springtown Business Park,
Derry,
Co. Londonderry
BT48 0GY
Talk to someone in your local branch.
You can renew your car or home insurance policy through your My AXA account.
Talk to someone in your local branch.
You can email scanned copies of your documents to axaniadmin@axa.ie.
In some cases we will ask for the original versions of some documents. These need to be forwarded to us by post:
The Internet Team
AXA Insurance dac,
Springtown Business Park,
Derry,
Co. Londonderry
BT48 0GY
Alternatively, you can drop them in to your local branch.
If you require any policy documents from AXA, such as proof of bonus of proof of named driver experience:
You can request documents from us by emailing axaniadmin@axa.ie. Be sure to include your policy number, name, address and registration number (if applicable).
Talk to someone in your local branch.
You can renew your car or home insurance policy through your My AXA account.
Talk to someone in your local branch.
Pay in your local branch.
We also accept payments by cheque, postal orders or bank drafts made payable to AXA Insurance. Please write your policy number on the back of your cheque, order or draft and sent it to:
The Internet Team
AXA Insurance,
Springtown Business Park,
Derry,
Co. Londonderry
BT48 0GY
Pay in your local branch.
Pay in your local branch.
Talk to someone in your local branch
Please call your dedicated claim handler, their phone number is noted on the "Next Step" letter posted to you after the claim was registered. Alternatively, you can call us on 02890 020104.
Talk to someone in your local branch
0345 399 5335 (Open 24/7)
0345 828 2823 or 00353 1 8583200 (if calling from outside the UK).
AXA Insurance,
Customer Care Department,
Freepost BEL 2531,
Belfast,
BT1 1BR
If you are unhappy with the way we have dealt with your complaint, you may be able to refer to the Financial Ombudsman.
0800 023 4 567 or 0300 123 9 123
complaint.info@financial-ombudsman.org.uk
http://www.financial-ombudsman.org.uk/
The Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR
Get a car insurance quote online
Talk to someone in your local branch.
Get a home insurance quote online
Talk to someone in your local branch.
Get a van insurance quote online
Talk to someone in your local branch.
Please note this email address is strictly for journalist queries only.
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