Car insurance - Renewals

• What does automatic renewal mean?

  When you choose automatic renewal, your policy will automatically renew on your renewal date each year. If you are happy with the renewal terms and the premium quoted there is no need for you to take any action.

  Unless you contact us prior to the renewal date, your policy will renew, and your monthly instalments will continue to be debited. Car and home insurance customers can check if you have automatic renewal in your MyAXA account.

• My policy is up for renewal - how can I cancel it?

  Your policy won’t renew unless we receive a payment. So if you've previously paid in full, there’s nothing you need to do. Your policy will automatically expire.

  If you paid by monthly direct debit, simply call us on 02890 020104 or drop into your local branch.

  You’ll find more detailed instructions in your renewal letter.

• How can I renew my policy?

  If you pay by monthly direct debit and have opted in for automatic renewal, we'll renew your policy without you having to contact us. If you've opted out of automatic renewal please contact us before your renewal date as your policy will not automatically renew and there will be no cover in place after the renewal date.

  If you pay by monthly direct debit, we'll automatically renew your policy for you.

  If you'd like to pay the full amount up front, you can do so by selecting 'Pay renewal in full' from the drop-down menu on our payment form. You can also renew your policy through your MyAXA account. To register for MyAXA, please visit here.

  If you've paid in full previously and would now like to pay by direct debit, simply call us on 02890 020104 or drop into your local branch.

  Need help? We’ve put together a simple guide.

  You can view your payment information any time through your MyAXA account.

• When is my renewal date?

  You can find your renewal date on your Certificate of Insurance or your policy Schedule.

  You can view and download your policy documents through your MyAXA account.

  We'll be in touch with your renewal notice approximately 3 weeks in advance of your renewal date. If you've previously paid by direct debit then your policy may renew automatically. You can check your MyAXA account to confirm if you have automatic rollover.