MyAXA - Documents

• If I buy Car or Home Insurance online, when will i get my documents?

  Your policy documents will be available once the initial payment is made and you can download them through your MyAXA account. If you haven't got an account you can easily register for MyAXA.

  You can also download your documents through express self-service, all you need is your policy number, email address and date of birth.

  Please note: You will also receive your documents in the post within 5 working days.

• I can't see my Certificate on MyAXA?

  Your can access your Certificate of Insurance from the My Documents section of your MyAXA account.

  If you can't see your Certificate there could be a technical issue so please get in touch on 03458 28 28 22 so we can help you troubleshoot the problem.

• Where can I find my Home Insurance documents?

  You can view and download all documentation relating to your Home Insurance in your MyAXA Account. You can also request your documents through our document request form.

• Where should I send my documents for my car insurance?

  The easiest way to send us your documents is to take a clear photo of each item, then you can simply upload them through;

  • Your MyAXA account,
  • Document upload service.

  You can also send them by email to axadocuments@axa.ie, drop them into your local branch or send them by post to:

  AXA Direct,
  Derry Contact Centre,
  Springtown Business Park,
  Derry,
  BT48 0GY

  From time to time we may request to see the original documentation. If you've been asked to send in the originals, you can drop into your local branch or send them to the address above.

• Can I upload my claims documents in MyAXA?

  The easiest way to send us your documents is to take a photo of each, unless the original document is requested, and upload them through your MyAXA account.

  To register for MyAXA you'll need your policy number, email address and date of birth.