Call us on 02890 020104 Pay or renew my policy Existing Customers

Home Claims

A claim is, at best, a hassle and if handled incorrectly, then a claim can be a nightmare. You chose AXA because if something goes wrong, you want it sorted – quickly and fairly.

What to do in the event of...

Storm damage

Contact a reputable builder immediately to arrange emergency repairs or boarding-up.

Wet or damaged items can be lifted or removed from your home, BUT do not dispose of any damaged items until your claim has been settled or these items have been inspected. Store in a shed, attic, skip or outhouse.

Dehumidifiers can be used to dry out walls and ceilings.

Water damage

Contact a plumber immediately to stop the leak and minimise any further damage.

Wet or damaged items can be lifted or removed from your home, BUT do not dispose of any damaged items until your claim has been settled or these items have been inspected. Store in a shed, attic, skip or outhouse.

Dehumidifiers can be used to dry out walls and ceilings.

Theft or vandalism

Secure your property and its contents at all times.

Report the loss to the PSNI

Gather supporting documentation for the stolen items (receipts/valuations).

Subsidence

Contact AXA immediately.

Do not carry out any structural repairs.

Do not instruct experts or contractors without prior agreement from AXA Insurance.

Useful Information

Do you need help? Get answers for the most common questions or you can call us on 0345 828 2823.

Visit Help CentreDownload DocumentsPreventing Home Insurance Claims
Claiming from Abroad? Outside of Ireland and need to make a claim?
Call 0044 345 828 2823
AXA Direct Insurance NI - Home insurance claims advice

  • Some claims advice to consider

    • As part of your policy conditions felt roofs over 5 years old must be inspected by a professional builder every 3 years.
    • Keep receipts for any expensive possessions as you will need to validate how much they cost you.
    • Ensure that seals and grouting around showers and baths are regularly maintained to prevent water leakage.
    • Do not dispose of any damaged items until agreed by AXA Insurance.
    • Please contact our Customer Service Centre if your property becomes unoccupied or if there are any changes in occupancy e.g. (house let to tenants), as this may affect policy cover.
    • Apartment owners, please check with your Management Company to see what cover is in place in respect of your fixtures and fittings. E.g. wooden flooring, kitchen units.
    • If you have a holiday home holiday home you must switch off the water and electricity when unoccupied. This is a condition of your policy.