Car insurance - Documents

• How can I get my no claims discount letter?

  Your no claims discount letter is attached to your renewal letter.

  You can also access it through your MyAXA account 30 days prior to your renewal. To register for MyAXA, you simply need your policy number, date of birth and email address.

  You can also request your documents to be sent to you by post by completing the request a document form.

• I've sent in my documents, when will I hear back?

  We usually process documentation within 2 days of receiving them. If it's been more than 2 days and your documents are still showing as outstanding on your MyAXA account, please get in touch with one of the team on 03458 28 28 22.

• If I buy Car or Home Insurance online, when will i get my documents?

  Your policy documents will be available once the initial payment is made and you can download them through your MyAXA account. If you haven't got an account you can easily register for MyAXA.

  You can also download your documents through express self-service, all you need is your policy number, email address and date of birth.

  Please note: You will also receive your documents in the post within 5 working days.

• I can't see my Certificate on MyAXA?

  Your can access your Certificate of Insurance from the My Documents section of your MyAXA account.

  If you can't see your Certificate there could be a technical issue so please get in touch on 03458 28 28 22 so we can help you troubleshoot the problem.

• Why did I get a letter to say documents are outstanding?

  If you've recently received a letter to say your documents are outstanding and you've already sent them to us, we may not have got to them yet as it can take up to 2 days to process.

  You can check if your documentation is still outstanding in your MyAXA account.

  If you need to speak to a member of the team you can contact us on 03458 28 28 22 or drop into your local branch.

• Can I get my proof of no claims discount sent by email?

  Unfortunately not. Your proof of no claims discount is included in your renewal pack. We can also send you a copy by post by completing the document request form.

  Alternatively, you can contact call us on 03458 28 28 22 or drop into your local branch and the team will be happy to help.

• Where should I send documents relating to my claim?

  The easiest way to send us your documents is to take a photo of each, unless the orginal document is requested, and upload them through your MyAXA account.

  To register for MyAXA you'll need your policy number, email address and date of birth.

  Alternatively, you can send them as attachments by email to claims@axa.ie. Please include your claim number in the subject line of the email followed by "i" (e.g. 123456789i).

  You can also drop them into your local branch, or post them to:

  AXA Insurance dac,
  The Ewart Building,
  3 Bedford Square,
  Belfast,
  BT2 7EP

• I haven't received my Certificate of Insurance?

  You should receive your certificate in the post within a few days of taking out your insurance policy. If you haven't received your certificate it will be available in your MyAXA account to view and download.

  You can also get a copy by completing the document request form.

  If you're unsure of what documents you need to send, you can log into your MyAXA account where your outstanding documents are listed. You can also call us on 03458 28 28 23 or drop into your local branch where one of the team will be happy to help.

• How can I get a letter of named driving experience?

  You can request a copy of your named driving experience by completing the document request form.

  You will need the following:

  • Policy number
  • Full name of the policy holder
  • Email address associated with the account

  The named driving experience letter will be sent by post to the policy holders address.

  Alternatively you can give us a call on 02890 020104 or drop into your local branch and one of the team will be happy to help.

• Where should I send my documents for my car insurance?

  The easiest way to send us your documents is to take a clear photo of each item, then you can simply upload them through;

  • Your MyAXA account,
  • Document upload service.

  You can also send them by email to axadocuments@axa.ie, drop them into your local branch or send them by post to:

  AXA Direct,
  Derry Contact Centre,
  Springtown Business Park,
  Derry,
  BT48 0GY

  From time to time we may request to see the original documentation. If you've been asked to send in the originals, you can drop into your local branch or send them to the address above.

• What documents do I need to send for my Car Insurance?

  We will advise you which documents to forward when you set up your policy.

  You’ll also be able to see a list of these documents, along with the ones that you have left to submit, through your MyAXA account. To register for MyAXA please visit here.

  Some of the documents we may request include:

  Driver licence:

  ROI and UK licence holders will have to provide their driver licence number. Licences issued outside the ROI and UK must provide the original document. Terms and conditions of the licence must be adhered to. To check the validity of your licence please contact the Driver and Vehicle Licensing Agency (DVLA).

  Driving history:

  No claims discount

  If you have a no claims discount earned in your own name, we will require the original document confirming the number of years without claims, claims details, matching vehicle registration, expiry date and policy number. Please refer to FAQ "What is no claims discount?" for more details.

  Driving experience earned as a named driver

  If you were named on another policy as a named driver, we will ask you to provide a letter from your previous insurer confirming drivers named, period of cover, details of any claims disclosed and policy number.

  Driving experience earned on a company car

  If you were driving a company car, we will ask you to provide a letter from the insurance company confirming that you were covered on the company policy, number of claim free years and the period of cover.

  We will also ask that you provide a letter from your employer confirming the following:

  1. Period of cover
  2. Full time exclusive use of the vehicle
  3. Exclusive use of the vehicle
  4. No claims made on the vehicle during this period of time
  5. Confirmation that you no longer have the use of the company car

  Details of previous claims:

  If you have any previous claims, we will ask you to provide a letter from your previous insurer outlining date of loss, claim type, status and settlement amount of the claim.

  Please note: that we may also ask you to forward additional documentation. This will be explained to you at the time of purchase.