Call us on 02890 020104   MyAXA

Frequently asked questions about payments

Is it safe to pay over the internet?

Yes, if you choose to pay your premium online your details will be safe and secure. All our payments are handled by Realex Payments.

I missed a monthly payment, what should I do?

If you miss your monthly payment we will notify you about this by email and/or by letter.

In most cases we will reapply to your bank for a second time within one week.You may make the payment now and select "Pay missed monthly instalment" from the drop down menu.


Please confirm with your bank prior to paying again as payments may have already been requested a second time.


Alternatively you can contact us on 02890 020104 or visit one of our branches.

Can I choose when my monthly instalment is collected from my bank account?

Unfortunately no, our direct debit collection dates are fixed for all our customers. We collect monthly payments on the first working day of every month.

What are the payment options available online?

Payments in full

You can pay your policy in full online. Please go to our payments form and select "Pay renewal in full" from the drop down menu.


Monthly payments

With our monthly payment plan you can spread your premium over 10 payments. If you choose to pay your premium monthly, you will pay 15% of the premium upfront as a deposit. The rest of the premium will be spread over 9 equal instalments and collected from your bank account on the first working day of every month. Direct debit payments are subject of interest charge of 9.00% and APR of 23.28.


New customers

If you just purchased a new policy and would like to pay the amount if full please click here and select Pay amount outstanding from the drop down menu.

If you wish to set up a direct debit, please contact us on 02890 020104 or visit one of our branches.

If I have an additional payment due on my policy, how can I pay this?

You can pay the additional payment due on your policy online. Please click here and select "Pay amount outstanding" from the drop down menu.


Alternatively you can call us on 02890 020104 or if you would prefer to pay by post, we can accept payment by cheque, postal order or bank draft made payable to AXA Insurance. Please write your policy number on the back of your cheque, order or draft.

When will my deposit be taken out of my bank account?

If you’re a new customer, we’ll collect your deposit from your bank account within seven working days.

If you’re renewing your policy, we’ll collect your deposit from your bank account within seven working days from your renewal date.

How can I check if my monthly payment has been taken out of my bank account?

All monthly payments are taken from your bank account on the first working day of the month. If the payment wasn’t successful, we’ll notify you by post within seven business days from when the payment was due.

When can I pay the settlement balance on my loan?

You can pay the settlement balance on your loan any time either by contacting us on 0345 828 2822 or visiting your nearest branch .

How do I update my bank account number?

 

You can update your bank account number any time by contacting us on 0345 828 2822 or by visiting your nearest branch.

What is the process if my monthly payment was taken twice?

If your payment has been taken twice, you have three options:

  1. We can refund the overpayment amount back to your bank account.
  2. You can leave the overpayment on your account and we won’t take next month’s payment.
  3. You can contact your bank and ask them for a Indemnity claim, the bank will then refund you your direct debit payment. This is the quickest option as payment is normally back in your account on the same day.

Contact us to discuss your options on 0345 828 2822.

What are the bank details for AXA? I need to make a payment.

There are multiple ways to make a payment on your policy. If you need to make a payment, please visit our payment page and select one of the options from the drop-down menu.

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