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Frequently asked questions about documents

Where should I send my documents once I have purchased my policy?

You can forward your documents to us by:

  1. Email

    Unless an original document is requested you can send scanned documents as attachments via email to axaniadmin@axa.ie.

  2. Branch

    You can bring the documents to any of our branches.

  3. Post

    Please forward the documents to:

    AXA Direct

    Derry Contact Centre

    2 Springtown Business Park

    Derry

    BT48 0GY

  4. MyAXA

    You can upload the documents in your MyAXA account.

If I buy a policy online when will I receive my documents?

Your policy documents will be available once initial payment is made. This will include a 14 day temporary insurance certificate, as we can only issue an annual certificate once we receive all outstanding documentation – for example, proof of No Claims Discount.

When received, you can download your annual insurance certificate, along with your other policy documents, in your MyAXA account. MyAXA, available to most of our Motor and Home customers, is home to all your policy documents and relevant information.

Alternatively, you can contact us on 02890 020104 or visit one of our branches.

I bought my policy a while ago and still haven’t received my annual insurance cert.

Once we receive all your documents, you’ll be able to access your insurance certificate on MyAXA. You can also request your documents by filling out a documents request form. There is a £10 administration charge for the second and each subsequent copy of insurance certificate.

If you’re not sure which documents you have to send, log into MyAXA. You can upload any outstanding documents there too.

If you need more help, you can contact us on 02890 020104 or drop into one of our branches.

I want to get my no claims discount letter from AXA, how can I request this?

You can also access it on your MyAXA account or fill in a document request form.

If you need more help, you can contact us on 02890 020104 or drop into one of our branches to request this document.

If I use my car to drive to or from work (or during the working day) what class of use should I have on my policy?

If you use your car to drive to work you should have Social Domestic and Pleasure plus Commuting cover on your policy. Please refer to Section 3 on your Certificate of Insurance to check the level of your cover. You can access this document in your MyAXA account.


Alternatively, you can contact us on 02890 020104 or visit one of our branches.

Can I drive someone else’s car?

You can drive someone else`s car with their permission, on a third party basis if you have driving of other cars cover on your policy.


If you do not have this cover please check with the owner of the car, as you may be covered to drive under the terms of their insurance policy. Remember, it is the driver’s responsibility to ensure cover is in place before driving another vehicle. This cover applies only in the Northern Ireland, Republic of Ireland and Great Britain.


This information is noted on your Certificate of Insurance; please refer to section 5b on this document. You can access this document in your MyAXA account.


Alternatively, you can contact us on 02890 020104 or visit one of our branches.

How can I check who can or cannot drive my car?

This information is noted on your Certificate of Insurance; please refer to section 6 on this document. You may also access this document in your MyAXA account.


Alternatively, you can contact us on 02890 020104 or visit one of our branches.

Am I covered to drive abroad?

Yes, you are covered to drive in Europe for up to 90 days during the period of your insurance policy.

What documents do I need to provide to receive my insurance certificate?

We will advise you which documents to forward when you set up your policy. As minimum new customers will need to provide the following:


Driver Licence:

  • ROI and UK licence holders will have to provide their driver licence number.
  • Licences issued outside ROI/UK must present the original document to us.

Driving History:

  • No claims discount earned in your own name - your own name we will require the original document confirming the number of years without claims, claims details, matching vehicle registration and expiry date, policy number.
  • Driving experience earned as a named driver - if you were named on another policy as a named driver we will ask you to provide a letter from previous insurer confirming drivers named, period of cover, details of any claims disclosed, policy number.
  • Driving experience earned on a company car - if you were driving a company car we will ask you to provide the below documents:

    • Letter from the insurance company confirming that you were covered on the company policy, number of claim free years and period of cover.
    • Letter from your employer confirming, period of cover, full time, exclusive use of the vehicle, no claims made on the vehicle during this period of time and confirmation that you no longer have the use of the company car.
  • Detail of previous claims - letter from previous insurer outlining date of loss, claim type, status and settlement amount of the claim.

  • We may also ask you to forward any additional documentation to ensure that you receive the right policy. This will be explained to you at the time of purchase.

Where should I send documents relating to my claim?

You can forward your documents to us by:

  1. MyAXA

    You can upload the documents in your MyAXA account.

  2. Branch

    You can bring the documents to any of our branches.

  3. Post

    Alternatively, you can forward the documents to:

    AXA Insurance dac,

    8th Floor,

    Riverside Tower,

    Belfast

    BT1 3 LN

  4. Email

    Unless an original document is requested you can send scanned documents as attachments via email to claims@axa.ie.

    Important: Please include your claim number in the subject line of the email, followed by "i" (e.g. 123456789i).

I would like to get a letter confirming that I was covered as a named driver on an AXA policy, how can I request this?

Fill out our request documents form to request your confirmation letter.

There is a £15 administration fee for written confirmation of named driving experience.

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