An excess is the first part of a claim that you will have to pay.
For example, if you have an excess of £100 and make a claim worth £1000, we will pay £900 in the claim settlement amount.
The excess amount is noted on your policy schedule. You can access this document in your MyAXA account.
If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.