Help topics
I haven't received my Certificate of Insurance?
You should receive your certificate in the post within a few days of taking out your insurance policy. If you haven't received your certificate it will be available in your MyAXA account to view and download.
You can also get a copy by completing the document request form.
If you're unsure of what documents you need to send, you can log into your MyAXA account where your outstanding documents are listed. You can also call us on 03458 28 28 23 or drop into your local branch where one of the team will be happy to help.
Related questions
- I've missed a payment on my policy, what should I do?
- How do I make a payment on my policy?
- How can I check if my monthly payment has been taken out of my bank account?
- Can I get a Car Insurance quote if I don’t have a car registration number yet?
- How do I report a claim if I am involved in an accident?
- I haven't bought the car yet - can I still get a quote?
- How do I report a windscreen claim?