Frequently asked questions about Van insurance

If you would like to pay your renewal premium in full, you can do this online. Please click here and select "Pay renewal in full".

If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone. Please have your policy number available.

To review cover on your van insurance policy please contact us on 02890 020104 or visit one of our branches.

No claims discount protection is one of the benefits that you can add to your car or van insurance policy. With this cover if you make one claim in the insurance year your no claims bonus will not be affected. To add this cover you must have earned at least 5 years no claims discount. NCD protection* is an optional cover and an additional charge will apply if you want to buy this cover.

No claims discount protection does not protect the overall price of your insurance policy. The price of your insurance policy may increase following an accident even of you were not at fault.

No Claims Discount (NCD) Protection allows you to make one or more claims before your number of No Claims Discount years falls. Please see the step back procedures for details.

This allows you to make 2 claims in a 3 year period without affecting your No Claims Discount. Your premium may increase if you make claims, receive penalty points or convictions.

The tables below show:

(i) the average NCD awarded to AXA motor insurance policyholders last year according to their number of NCD years

(ii) What would happen to your NCD years if you were to make one or more claims in the next 12 months with and without this protection.

(i) Average NCD awarded

NCD Years	NCD %
0	15
1	45
2	55
3	63
4	70
5	75
>5	75

(ii) What would happen to your NCD years if you were to make one or more claims in the next 12 months with and without this protection?

Number of years No Claims Discount for this period of insurance
Without NCD Protection
Claims in next 12 months	NCD Years at renewal
1 Claim in next 12 months	4
2 Claims in next 12 months	2
3 Claims in next 12 months	0
4 Claims in next 12 months	0
With NCD Protection
Claims in a 3 year period	NCD Years at renewal
1 Claim in a 3 year period	5
2 Claims in a 3 year period	5
3 Claims in a 3 year period	3
4 Claims in a 3 year period	1

Check your policy document for more information. You can access this document in your MyAXA account.

If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.

* Terms and conditions apply, please refer to your policy document for more information.

Third party, fire & theft cover means we will pay for loss or damage to your car caused by fire or theft. It also provides third party injury and third party property damage. It is important to note that there are exclusions to third party, fire & theft cover. You may find information on third party, fire and theft under "Car Insurance" in our policy documents section

Your schedule will show the level of cover on your policy. You can access this document in your MyAXA account.

If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.

By taking out comprehensive cover, you are not only covered for third party claims after an incident, you are also covered for damage caused to your own vehicle. You may find further information in the "Car Insurance" section of our policy documents section.

Your schedule will show the level of cover on your policy. You can access this document in your MyAXA account.

If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.