Frequently asked questions about MyAXA

Your cover is listed on your policy schedule and statement of fact. You can access these documents in your MyAXA account. You may also find additional information on how to renew your policy online here.

If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.

To make changes to your car policy simply log onto your MyAXA account and follow the simple steps. In MyAXA you can change your car, add a driver and change your address.

If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.

If you wish to add a driver just for few days or until your renewal date you can amend your policy in your MyAXA account.

If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.

Yes, you can change the car on your policy temporarily whilst your own car is in for repair. You can update your policy in your MyAXA account.

You can extend and cancel the temporary cover on your policy at any time. Simply log into your MyAXA account.

If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.

A MyAXA account is available for most of our car and home insurance customers.

If you would like to register, please click here.

Terms and conditions apply.

MyAXA is an online platform that allows our customers to view their policy details, download policy documents and make certain policy changes.

If you have provided us with your email address, you may register here and follow the steps.

• Email address
• Policy number
• Date of birth

We will also send you a verification code to verify your account.

Or find out How to register for MyAXA.

Please use the email address and date of birth as noted on your policy. If you continue to experience difficulties please contact us on 02890 020104 or visit one of our branches.

Please use the email address that is noted on your policy. If you forgot your password, click here and select "Forgot your password" to request a temporary password.

If you continue to experience difficulties please contact us on 02890 020104 or visit one of our branches.