Frequently asked questions about myaxa

My car/home policy is due for renewal. How can I review my cover?

  • Your cover is listed on your policy schedule and statement of fact. You can access these documents in your MyAXA account. You may also find additional information on how to renew your policy online here.


    Alternatively, you can contact us on 02890 020104 or visit one of our branches.

How do I make a change to my car/home insurance policy?

  • To make changes to your car policy simply log onto your MyAXA account and follow the simple steps. In MyAXA you can change your car, add a driver and change your address.


    Alternatively, you can contact us on 02890 020104 or visit one of our branches.

How do I add driver to my car insurance policy?

  • If you wish to add a driver just for few days or until your renewal date you can amend your policy in your MyAXA account.


    Alternatively you can contact us on 02890 020104 or visit one of our branches.

Can I change the car on my policy just for few days when my car is in repair?

Who can register for MyAXA?

  • A MyAXA account is available for most of our car and home insurance customers.


    If you would like to register, please click here.


    Terms and conditions apply.

What is MyAXA?

  • MyAXA is an online platform that allows our customers to view their policy details, download policy documents and make certain policy changes.


How do I register for MyAXA?

  • If you have provided us with your email address, you may register here and follow the steps.


    You will need:
    • Email address
    • Policy number
    • Date of birth

    We will also send you a verification code to verify your account.


    Or find out How to register for MyAXA.

I am having issues with registering into MyAXA what should I do?

  • Please use the email address and date of birth as noted on your policy. If you continue to experience difficulties please contact us on 02890 020104 or visit one of our branches.

I am having issues with logging into MyAXA what should I do?

  • Please use the email address that is noted on your policy. If you forgot your password, click here and select "Forgot your password" to request a temporary password.


    If you continue to experience difficulties please contact us on 02890 020104 or visit one of our branches.

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