What is the excess on my home insurance policy?

The standard excess on our home insurance policy is £50. Claims for water escaping are subject to £300 excess and subsidence claims have an excess of £1000.


You can also opt for an additional voluntary excess in a return for a premium reduction. The excess amount is noted on your policy schedule, which you can access this in your MyAXA account.


If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.


Please note: Policies purchased/renewed between May 2015 to November 2015 will still have an escape of water excess of £200. This will be reduced on your next renewal.

Terms and conditions apply, please refer to your policy document for more information.