You can choose to increase or decrease your excess. The voluntary excess is the amount you volunteer to pay in the event of an accident. The higher your voluntary excess, the lower your quote will be. Similarly lowering the excess will increase the cost of your car insurance.
The excess amount is noted on your policy schedule. You can access this document in your MyAXA account.
If you need further help you can call us on 02890 020104, but please be aware that, due to measures put in place to prevent the spread of COVID-19, you may have to wait longer than usual to speak to someone.