Am I covered for home emergency repairs?

We want to be there when you need us most. That's why we offer Emergency Home Assistance on all our Home Insurance policies, giving you peace of mind that we are always on hand to help.

Our Emergency Home Assistance is designed specifically for minor emergencies that may occur in your home, such as a plumbing issue or a broken window. We will send you an AXA-approved tradesman who will temporarily fix your issue, allowing you to have it permanently fixed at a later date.

We will organise and pay up to £500 per claim for call out, labour, parts and materials to carry out an emergency repair.

While we will, where possible, provide a temporary fix under Emergency Home Assistance, the duty is on you, the policy holder to have a permanent repair by a qualified tradesperson as soon as possible.

So, if you have a minor home emergency, like a broken window or burst pipe, our team are here to support you anytime, day or night. Simply contact us on 02890 020104.

Please note: This is a complimentary service we offer completely free of charge and is available anytime day or night, up to 4 times a year. It is not designed to replace your buildings and contents insurance and will not provide assistance for normal day to day home maintenance.