I want to cancel my car insurance policy. How can I do this?

Cooling off cancellation (new business cancellation)

If you change your mind after you take out a car, home or van insurance policy with AXA, you can cancel this policy within 14 days. This is called the “cooling off” period.


For more information please see your relevant policy booklets.


Mid-term cancellations

If you wish to cancel your policy mid- term please return your certificate of insurance with a written request to:

Our Postal Address

AXA Direct

Derry Contact Centre

2 Springtown Business Park

Derry, BT48 0GY


Alternatively you may also return your certificate to your local branch.


Terms and conditions apply, please refer to your policy document for more information.


Renewal cancellations

If your policy renewal is due and you do not wish to continue with your cover please contact our Customer Service Centre on 02890 020104 or alternatively you can visit one of our branches.

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