Who do I contact to make a complaint?
AXA Insurance NI
- For a policy complaint, please contact your local AXA branch
- To make a complaint with regards to your claims, please contact our claims action line on 0345 828 2823.
If we cannot sort out your complaint, you can contact our Customer Care Department.
- Contact us online
- Send us an email: firstname.lastname@example.org
- By phone: 0800 039 1970
- By post: AXA Insurance, Freepost, BEL 2531, Belfast, BT 1 1 BR
Contact details are for Northern Ireland & Republic of Ireland customers only.
Please quote a reference when contacting us i.e. policy number, claim number or complaint reference number.
If you are not satisfied with the way we have dealt with your complaint, you may be able to refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service
To assist the Financial Ombudsman Service deal with your complaint promptly, please ensure you identify AXA as 'AXA Insurance dac' and confirm that your complaint occurred in Northern Ireland.
Enquiries and consumer helpline
Monday to Friday - 8am to 8pm
Saturday - 9am to 1pm
- 0300 123 9 123
Calls to this number are now free on mobile phones and landlines.
- 0800 023 4 567
Calls to this number cost no more than calls to 01 and 02 numbers.
These numbers may not be available from outside the UK – so please call us from abroad on +44 20 7964 0500.
Emails are automatically acknowledged – so check your "junk-mail" folder or "spam" filter if you don't get a reply.
The Financial Ombudsman Service
London E14 9SR
European Commission's Dispute Resolution
If you have taken a product out online with AXA and are unhappy with the product or service you have received, you can also use the European Commission's Online Dispute Resolution platform to make a complaint.
The purpose of this platform is to identify a suitable Alternative Dispute Resolution provider and we expect that this will be the Financial Ombudsman Service.
Please be aware that the Financial Ombudsman Service will only be able to consider your complaint after AXA have had the opportunity to consider and resolve this.