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Drivesave frequently asked questions

This FAQ has been created to answer most of your queries about DriveSave. Should you not find the answer you're looking for, feel free to contact us on 02890 020104.

Top App Questions

Can all phones download the AXA Drivesave app? More

Customers will need an iPhone or an Android phone to run the AXA Drivesave app. The app will not work on any other type of phone.

What happens if you are not using the app correctly? More

AXA will contact you to understand the reasons why you are not using the app.

What essential information do you need to know about the app? More

  • You must download the app onto your mobile phone and begin recording your trips on that phone within 7 days of incepting your policy
  • You must record all trips on your app
  • You must record a minimum of 400 km (250 miles) over any 90 day assessment period
  • You must record at least 90 trips over any 90 day assessment period
  • You must record a trip on your app at least once every 21 days
  • The app must be used by you when driving your own and should not be used by anybody else

About Drivesave

What is AXA’s Drivesave offer? More

Drivesave requires customers to record all their journeys on a smartphone app. This app records details of the vehicle’s geographic position, travelling speed, acceleration and braking severity which AXA can monitor. In return, customers can receive a substantial up-front discount on their motor premium and an additional ‘cash-back’ discount during the year for good driving.

Who qualifies for Drivesave? More

All drivers (on a full or provisional licence) who are under 25 can qualify for Drivesave.

How will AXA evaluate your driving? More

Many factors will influence the way we rate your driving. These factors are all based on data we receive from the app and will include braking, acceleration, cornering and speeding.

What additional discounts apply to Drivesave? More

Customers have the opportunity to earn an additional 5% cash back discount during the course of thir policy. This is paid mid term in a single instalmenet and is based on your driver scores throughout the year.

Can I have named drivers on my Drivesave policy? More

Yes, you can add your parents as named drivers. No one else can be added as a named driver on a Drivesave policy.

The App

How does the app measure my driving? More

The app uses GPS to measure and record the customer’s driving characteristics, including speed, distance, cornering and braking. The system knows that sudden hard breaking is occasionally necessary so an individual event will not impact on a customer’s overall score. Instead, the system compares each person’s driving patterns against data collected from other drivers. The output will be a score ranging between 1 and 100. Safer drivers score higher.

What do I have to do with the app? More

At the beginning of the trip simply hit the ‘Start’ button on your app. Once you have completed the trip hit ‘Stop’ and the data will transmit.

Will the app drain the battery on my mobile phone? More

When the app is recording a trip it uses the GPS on the phone. This uses no more battery power than any other accurate GPS app. We recommend using a car charger if you are planning to go on a long trip, but this depends on the battery, age, type of the device.

What happens to the app if I sell my car? More

The app remains with your smartphone so your score is calculated on whatever vehicle you are insured to drive. If you change cars mid-term this will be processed as normal without any change to the app.

Do you have to pay to have the app installed? More

No. The app will be free for DriveSave customers.

Can all phones download the AXA Drivesave app? More

You need to have an iPhone or Android phone to run the AXA Drivesave app.

How large is the app? More

The AXA Drivesave app will be less than 10MB in size.

Is the policy in force while I am waiting for the app to be installed? More

Yes, the policy will operate from whatever date AXA agree with you.

Where do I send queries or feedback that I have on the app? More

Any queries or feedback should be sent to the Drivesave team at

Where do I send queries or feedback that I have on the app? More

Any queries or feedback should be sent to the Drivesave team at

Installation Process

What happens after I take out a Drivesave policy? More

  • You will receive a text message from AXA with instructions on how to download the app.
  • You will later receive a welcome pack that includes a welcome letter, a list of frequently asked questions and a copy of the app terms and conditions.
  • You will also receive your standard policy documentation (Insurance certificate and window disc).

What do I do after receiving the text message? More

Simply click on the link provided in the text message. This will bring you to the AXA website where you can select to download the app from either the Google or Apple store.

What do I have to do after downloading the app? More

You must enter your name, e-mail address and mobile phone number into the app. The e-mail and phone number must match the information that has been given to AXA.

Then simply click “Register”, the app opens and the customer is ready to start driving.

What do I do if I cannot download the app? More

Contact the Drivesave team on 01 877 6787. You can also email the Drivesave team at

What do I do if I cannot register my details on the app? More

Ensure that you are entering the exact same email address and phone number that you provided to AXA. No international prefixes should be used in the phone number.

If the problem persists then you should contact the Drivesave team on 01 877 6787. You can also email the Drivesave team at

What do I do if I have not received the text message with the link to download the app? More

You should receive a text message with a link to download your app within 2 working days. If you have not received the text message then please call the Drivesave team on 01 877 6787. You can also email the Drivesave team at

How can I find the app in the app stores? More

The links to the Apple and Android app stores are on the AXA website and on the Drivesave page below:

I have reinstalled my app and now I can’t register. What do I do? More

When you try to register the app will automatically send you an email to unlock your account. Simply open the mail and click on the link. This will unlock your account and allow you to re-register.

The Customer Portal

What is the Customer Portal? More

The Customer Portal is your own personal web page, which allows you to access more detailed feedback on your driving and provides tips on how to improve your score.

Is the Customer Portal available to everyone? More

The Customer Portal is only available to Drivesave customers who have a GPS box installed in their vehicle.

How can I monitor my driving performance? More

You can check your progress in the app itself, with the overall driving score and individual trip scores available to you through their smartphones.

You can also see an analysis of your driving by accessing the Customer Portal here.

Cash Back

Will AXA reward good driving scores? More

Yes. You will receive 5% of your premium back if:

  • Your overall driving score exceeds 70 for the review period, and
  • You have met all of the trems and conditions for app use.

How do I get my ‘Cash back’? More

AXA will monitor your driving scores at the review period. If they meet the criteria, we will send you out a cheque!


Who will have access to my Driving Data? More

The data from your car will be relayed to our supplier My Drive Solutions Ltd only. They will collate all information and transmit it safely and securely to AXA Insurance. My Drive Solutions will not be able to link a customers’ identity to the data they collect.

Is my driving data secure? More

The data we collect will adhere to the high standards that AXA applies for all customer data collected. We will not share your personal data with any other party except where we are legally obligated to do so or where you, the customer has given us your consent.

How long is my data retained? More

We will retain the information you have provided us and the data we have collected only for as long as is permitted by law. This information may be kept for up to six years after the conclusion of your relationship with AXA.

What will my driving information be used for? More

Your driving information will be reviewed mid-term. Should a score of 70 or above be achieved and the minimum driving criteria (listed above) be met then a 5% refund of the calculated premium paid will be made to you.

Will the AXA Drivesave app be used to track my movements? More

No, Drivesave is designed to allow drivers more control over what they pay for their insurance, allowing safe drivers to pay less. Drivesave looks at a customer driving behabiour rather than where they are going.

What will the data transmission cost? More

Typically if a customer drives 1,000km/625miles per month, they can expect to use about 1MB per month of data. Mobile phone data charges may apply. If a customer is concerned about data charges, or do not have a data contract, they can use Wi-Fi to transfer data and receive scores for free.

What happens if I drive out of my normal network range? More

If your roaming is turned off the app will continue to record the trip and once you are back in normal network coverage the app will transmit the data.

If you have data roaming turned on and you complete a trip outside of your home territory the app will automatically use your roaming data to upload the trip and give you the driving score. Depending on your network this may be costly. However AXA and MyDrive do not benefit in any way from this extra charge.

We recommend that you turn off roaming and either use data in your home territory or Wi-Fi when abroad to receive your scores. This may result in a delay in the trip being scored, but no loss of data and no excessive network charges will be incurred.

Do I have to upload the data regularly? More

It is advisable that you ensure that your trips are uploaded and scored every 72 hours; this will ensure that all trip data is recorded for all trips.


What happens if I change my phone? More

If you change your phone during the term of the policy you can simply download the AXA Drivesave app from the Google or Apple stores. All of your previous driving information will be retained. There is a link to each app store on the DriveSave page of the AXA website.

What happens if I do not have a compatible phone? More

The AXA Drivesave app operates across Android and iPhone systems only so if you phone is not compatible then we cannot offer you Drivesave.

Why is my overall driving score not an just average of my individual trip scores? More

The overall score is calculated across all of the trips in the previous 90 days. It looks at the overall safety of the driver during all of the trips. The overall score is not intended to be an average of the individual trip scores.

Why is my overall score not an average of my individual behaviour scores? More

The overall score is calculated using a 72 point matrix that measures all driving behaviours. It looks at the overall safety of the driver during all of the trips. The overall score is not intended to be an average of the individual behaviour scores.

What happens if other drivers use my car? More

The AXA Drivesave app monitors customers driving so if someone else is driving their car they should not activate the app. If any named drivers are driving they must not activate the app.