19th January 2021

We’re still here for you…

While we all adjust to new restrictions in an uncertain and challenging time, we want to remind you that we are still here and ready to help in whatever way we can.

Our branches remain closed but please rest assured that we are doing our very best to maintain normal customer service during this time.

All of the new measures and extra benefits that we recently put in place to support you during COVID are still very much available.

In addition, we have a wide range of online services to make managing your policy as easy as possible.

If you have more questions relating to the specific measures and benefits, please see our FAQ section below.

9th April 2020

These are unsettling times for everyone, and the health of our customers and staff is our top priority.

As a result of the COVID-19 pandemic, we're getting a lot of calls, which means that now more than ever, we’re asking that our customers use our self-service options. See below for some frequently asked questions, followed by what you can do online.

If you do need to call us, you may have to wait longer than usual to speak to someone. Please note, our call centre hours are 8am to 8pm (Monday - Friday) and 9am to 4pm on Saturdays.

We know some customers are worried about being unable to make payments, please rest assured we’ll be as flexible as we can. We’re monitoring the situation carefully and working on updating our website as things develop.

To keep up to date with the general situation, please visit gov.uk/campaigns/coronavirus-covid-19.

Frequently asked questions

Online services