9th April 2020

These are unsettling times for everyone, and the health of our customers and staff is our top priority.

As a result of the COVID-19 pandemic, we're getting a lot of calls, which means that now more than ever, we’re asking that our customers use our self-service options. See below for some frequently asked questions, followed by what you can do online.

If you do need to call us, you may have to wait longer than usual to speak to someone. Please note, our call centre hours are 8am to 8pm (Monday - Friday) and 9am to 4pm on Saturdays.

We know some customers are worried about being unable to make payments, please rest assured we’ll be as flexible as we can. We’re monitoring the situation carefully and working on updating our website as things develop.

To keep up to date with the general situation, please visit gov.uk/campaigns/coronavirus-covid-19.

Frequently asked questions

Online services