Please see our COVID-19 related FAQs and details of our customer service options. More information
Call us on 02890 020104   MyAXA
26th March 2020

These are unsettling times for everyone, and the health of our customers and staff is our top priority.

We're getting a lot of calls and that means that now more than ever, we’re asking that our customers use our self-service options. See below for what you can do online, followed by some frequently asked questions arising as a result of the COVID-19 pandemic.

If you do need to call us, you may have to wait longer than usual to speak to someone. Please note, our Call Centre hours are 9am to 6pm (Monday - Friday) and 9am to 4pm on Saturdays.

We know some customers are worried about being unable to make payments, please rest assured we’ll be as flexible as we can. We’re monitoring the situation carefully and working on updating our website as things develop.

To keep up to date with the general situation, please visit

Online services

Available to all our customers:

MyAXA - available to Home and Motor Insurance customers:

Frequently asked questions


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Motor insurance

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Claims (General)

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Claims (Motor)

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Claims (Home)

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