Please see our COVID-19 related FAQs and details of our customer service options. More information
Call us on 02890 020104   MyAXA
AXA Car Insurance Claims
Car Insurance claims

We’re here to help with your car insurance claim

In response to the COVID-19 emergency, we have made changes to how we work, to ensure we give you the best possible service.
Are you a health, care, or emergency services worker?

Making a claim

To help us best deal with your claim please read the statement below that applies to you:

I need a recovery vehicle
If you have had an accident and need immediate help with a recovery vehicle, please call us on 02890 020104.

My car has broken down
If your vehicle has broken down and you have Motor Rescue cover, please call us on on 02890 020104.
Note: AXA's Motor Rescue breakdown service is deemed to be an essential service and will continue to operate throughout the COVID-19 emergency.

My car is safe to drive
If your car is safe to drive and you do not need a recovery vehicle, please use our online form to tell us about your claim and we will call you back as soon as possible.

Tracking your claim

If you would like to track the progress of your claim please login to your MyAXA account for an immediate update. If you don’t have a MyAXA account you can track your claim online through ManageYourClaim.

If you would prefer to speak to somebody about your claim you can call us on 02890 020104, but please be aware that wait times may be longer than usual.

Health, care workers and emergency services workers

Please let us know if you are health worker, provide care for others or are an emergency service worker. Where possible, we will prioritise your claim to ensure that you are back on the road as soon as possible.

What to do if you have to claim

We are committed to paying motor insurance claims and getting our customers' lives back to normal. Follow these simple steps and we’ll handle your claim.

Check your cover

You can remind yourself of what your policy covers by checking your schedule and statement of fact. These documents were posted to your address and can also be found in your MyAXA account.

Log in to MyAXA

Report your claim

You can report your claim online or through MyAXA. You can also visit one of our branches or call us on 02890 020104.

Report a claim

Find an approved garage

Did you know that by choosing an AXA-approved garage you can save up to £100.

Find a garage

Track your claim

Check in on the progress of your claim and upload photos or related documents to your MyAXA account. If you don’t have a MyAXA account you can track your claim online through ManageYourClaim.

Track a claim

We’re here to help

We’ve designed our claims service to give you the right guidance and support with your claim. Here are some other tips to ensure you’re in the best place possible moving forward.