Complaints: Our Promise to you
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We will reply to your complaint within seven days.
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We will investigate your complaint.
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We will keep you informed of progress.
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We will do everything possible to sort out your complaint.
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We will use feedback from you to improve our service
Step 1: Who to contact
For a complaint about your policy, contact your local AXA Branch Office.
For a complaint about your claim, contact our claims action line on 0845 828 2823.
If we cannot sort out your complaint, you can contact our Customer Care Department:
Step 2: Customer Care Department
Lo Call: 0800 039 1970
Email: Click here to access our contact form and select complaints in the type of query dropdown menu.
Write to: Customer Care Department at AXA Insurance, Freepost, BEL 2531, Belfast, BT 1 1 BR
If you are not satisfied with the way we have dealt with your complaint, you may be able to refer your complaint to the Financial Services Ombudsman's Bureau.