Phone Numbers
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For Online Car Insurance Queries
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For Any Other Product Queries
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For Claims
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Monday to Friday: 8am - 8pm
Saturdays: 9am - 4pm
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Monday to Friday: 8am - 6pm
Saturdays: 10am - 2pm
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24h a day, 7 days a week, 365 days a year for when claims can't wait.
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Would you like us to call you ? Just click on the phone icon and fill in your contact details and which time suits you best.
Find Your Local Branch
To contact one of our local branches, please go to our axa insurance local branch page and get all the contact details for your branch.
You'll also find a mini map showing you where the branch is located so you can pop in during opening times. We'll be happy to help !
Contact Us Online
If you wish to contact AXA Direct regarding your policy, a claim, or for any other reason, you can fill in our online form and we will make sure you get your answer as soon as possible.
Just click on the icon to access the form.
Postal address for online car insurance policy proof documents
You have purchased your car insurance online and you are looking to send us your documents:
The Internet Team
AXA Insurance Limited
Springtown Business Park
Derry, Co. Londonderry
BT48 0GY
Not Happy With The Service Provided ?
There may be times when you feel you do not receive the service you expect from us. To help you understand our complaints process,
you will find all the contacts you will need on the next page.
Just click on the icon to access our complaints page.