Data Protection Notice and Privacy Statement

• Non Disclosure Warning
• You are under a duty to tell us all facts likely to influence how we assess and if we accept your proposal. If you do not, we may cancel your policy, declare the contract to be void and refuse to pay any claim under the policy as well as any other rights we may have under the policy. It is your own interest to mention these facts. If you are in any doubt whether certain facts are important, please ask us.
  Before completing your quote, you must ensure that you have any drivers consent to our use and sharing of any personal/sensitive data.
  We also strongly recommend you read our Terms of Business and our Online Car Insurance Policy Summary.
• AXA considers that protecting personal information is very important and we recognise that you have an interest in how we collect, use and share such information. We strongly recommend that you carefully read the enclosed Data Protection Notice and Privacy Statement, which outlines how we use and protect your information.

• 1. Data Protection
  AXA considers that protecting personal information including sensitive personal information, is very important and we recognise that you have an interest in how we collect, use and share such information. This information will be processed in accordance with Data Protection Acts and principles and in compliance with any code(s) of practice issued by the Data Protection Commissioner or IIF (Irish Insurance Federation). We invite you to review this Data Protection Statement, which outlines how we use and protect that information.
  You have the right of access to the personal data held about you by AXA by sending a written request to the Data Protection Unit, AXA Insurance Limited, Wolfe Tone House, Wolfe Tone Street, Dublin 1, and on payment of a fee of €6.35 / £5.00. You also have the right to require AXA to correct any inaccuracies in the information we hold about you.
  We may retain your details to provide you with a motor insurance quotation within the next 13 months. If you do not wish to be contacted please email help@axa.ie with the word 'Opt Out' in the subject line your quote reference.
• 2. Use of information
  This notice will explain how AXA will use information provided by yourself and third parties. References to “AXA” means AXA Holdings Ireland Limited, and its subsidiaries including AXA Insurance Limited and any associated companies from time to time. The information that you provide to AXA will be held on a computer, computer database, e-mail, imaged documents, files, telephone recording, CCTV and letter and/or in any other way.
• 3. Consent
  AXA will use this information to (i) administer and process any products /services you have purchased from us, (ii) administer any future agreements we may have with you, (iii) manage any claim notified by you or by a third party and (iv) for client services, research and statistical analyses. When considering a proposal or administering your insurance contract(s), handling claims, or making decisions regarding deferred payment arrangements, including whether to continue or to extend an existing deferred payment arrangement, AXA may carry out searches (for the purpose of verifying your identity and driving experience) and/or a credit search with one or more licensed credit reference agencies. For underwriting and claims purposes, we may request details about you or any insured driver under the contract of insurance regarding the health, the condition, the commission or alleged commission of any offence and conviction about you or any insured driver covered under the contract of insurance. In these applications, you explicitly consent to the processing of your details for these purposes. AXA may use credit scoring and other automated decision making systems.
• 4. Communication with customers
  It is envisaged that we may from time to time telephone you to discuss the renewal terms of an existing policy, to offer you a quotation for motor and home insurance cover, to discuss a quotation already provided, customer survey or in connection with a claim. We will not make calls to you before 9 am or later than 9pm Monday to Saturday, or on Sundays, bank holidays / public holidays, other than at your request.
• 5. Telephone recording
  We may record all telephone calls in order to ensure accuracy in the communications of instructions to us. We may also record telephone calls for training, prevention of fraud, complaints and to improve customer satisfaction. Our recordings shall be and remain our sole property.
• 6. Sharing of information
  We shall not disclose personal information without the consent of the individual to which it relates except in limited circumstances as permitted or required by law. We may share personal information with agents or service providers in connection with providing, administering and servicing the products you have purchased from us or in the course of handling third party claims. Where we choose to have certain services provided by third parties, we do so in accordance with the applicable law and take reasonable precautions regarding the practices employed by the service provider to protect personal information.
• 7(a). Insurance-Link in Republic of Ireland
  Where you make a claim, we will pass details of the claim to the Insurance-Link Central Register maintained by insurance companies under the aegis of the Irish Insurance Federation. The information will be shared with other insurance companies to safeguard against non-disclosure and help prevent fraudulent claims. Where there are reasonable grounds for suspicion, information may be passed to relevant enforcement agencies. You have the right of access to the personal data held about you by Insurance-Link. Please write to the Data Protection Unit, AXA Insurance Limited, Wolfe Tone House, Wolfe Tone Street, Dublin 1, if you would like to know how to access the information on the Central Register.
• 7(b). Claims and Underwriting Exchange Register in Northern Ireland
  Insurers pass information to the Claims and Underwriting Exchange Register, run by the Insurance Database Services LTD (IDS Ltd) and the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers (ABI). The aim is to help us to check information provided and also to prevent fraudulent claims. When we deal with your request for insurance, we may search these registers.
  It is a condition of the policy that you supply such details of the vehicles whose use is covered by the policy as are required by the relevant law applicable in Great Britain and Northern Ireland, for entry on the Motor Insurance Database. Under the conditions of your policy, you must tell us about any incident (such as accident or theft) which may or may not give rise to a claim. When you tell us about an incident, we will pass information relating to it to the registers.
  The policy details of customers in Northern Ireland, will be added to the Motor Insurance Database (MID), run by the Motor Insurers’ Bureau (MIB). MID data may be used by the DVLA and DVLNI for the purpose of Electronic Vehicle Licensing and by the Police for the purposes of establishing whether a driver’s use of the vehicle is likely to be covered by a motor insurance policy and/or for preventing and detecting crime. If you are involved in an accident (in the UK or abroad), other UK insurers and the Motor Insurers’ Bureau may search the MID to obtain relevant policy information.
  Persons pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID.
  You can find out more about this from us, or at www.miic.org.uk
  You should show this notice to anyone insured to drive the vehicle covered under this policy.
• 8. Other products and services
  In the future we, AXA, would like to use your personal data for the purpose of offering you other products and services, including those available from companies in the AXA Ireland Group and carefully selected third parties, which AXA thinks may be of interest to you. In this connection, and occasionally for market research and statistical purposes, the services of a reputable external agency may be used. This information maybe provided to you by post or telephone.
  If you decide to proceed or have any other communication with AXA through or in relation to its products and services you accept the use by AXA of your personal data as indicated in the form you will find in our Terms of Business PDF document.
• 9. Information Automatically Logged
  Our site will record unique information from your computer such as your IP address, user agents and referring address.
  We monitor this information:
  - To help find problems on our website
  - To help to administer our web site
  - To help to identify unique users of services
  - To help gather broad demographic information to help us improve our site
  We do not provide this data to any third party. We do not monitor your browsing preferences outside of our web sites.